Patient Business Services/Billing
Billing Questions
If you need an itemized bill or have questions regarding your billing statement, please call Patient Business Services at 520-381-6921 or 888-381-9747 (toll-free). Representatives are available Monday-Friday, 8:00 a.m. -4:30 p.m.
Payments
Billing payments may be made via the website by clicking here.
You may also mail payments to:
| Casa Grande Regional Medical Center |
| P.O. Box 11890 |
| Casa Grande, AZ 85130 |
To make a payment in person, please go to our business office:
| CGRMC Patient Business Services |
| 440 N. Camino Mercado, Suite 9 |
| Casa Grande, AZ 85122 |
What a Hospital Bill Covers
The hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, x-rays and other tests ordered by your physician, medications, therapy, supplies and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. These may include Emergency Room Physicians, Attending Physicians, Consulting Physicians, Surgeons, Hospitalists, Radiologists, Pathologists and Anesthesiologists. Your physicians may or may not participate in the same managed care contracts as the hospital. Please contact your insurance company or the physician billing office for questions regarding their claims.
For your convenience, here is a listing of contact numbers for various physician's offices from which you might receive a bill.
| MCARE | Emergency Physicians | 800-355-2470 |
| Medical Diagnostic Imaging Group | Radiology Interpretation | 800-899-6388 |
| Med Pro | Pathology Interpretation | 602-470-5000 |
| ABC Billing | Anesthesia Services | 800-477-6770 X155 |
CGRMC is responsible for submitting the hospital bill to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill. Please call Patient Business Services at 520-381-6921 or 888-381-9747 for questions regarding your hospital bill.
Coordination of Benefits (COB)
Coordination of Benefits, referred to as COB, is a term used by insurance companies when you are covered under two or more insurance policies. This usually happens when both husband and wife are listed on each other’s insurance policies, or when both parents carry their children on their individual policies, or when there is eligibility under two federal programs. This also can occur when you are involved in a motor vehicle accident and have medical insurance and automobile insurance.
Most insurance companies have COB provisions that determine who is the primary payer when medical expenses are incurred. This prevents duplicate payments. COB priority must be identified at admission in order to comply with insurance guidelines. Your insurance may request a completed COB form or accident questionnaire before paying a claim. The hospital cannot provide this information to your insurance company. You must resolve this issue with your insurance carrier in order for the claim to be paid. Failure to respond to requests for additional information from your insurance may result in an insurance denial and you will become responsible for the balance in full.
Medicare
This hospital is an approved Medicare provider. All services billed to Medicare follow federal guidelines and procedures. Medicare has a COB clause. At the time of service you will be asked to answer questions to help determine the primary insurance carrier paying for your visit. This is referred to as an MSP Questionnaire and is required by federal law. Your assistance in providing accurate information will allow us to bill the correct insurance company.
Medicare deductibles and co-insurance may be covered by your secondary insurance. Self-administrable drugs and other services not covered by Medicare may or may not be covered by secondary insurance. Please refer to your Medicare Handbook and secondary insurance plan documents for specific coverage information. If you do not have secondary insurance you will be asked to pay these amounts or establish a payment plan. If you are unable to pay these amounts, we will help you determine if you qualify for a state funded program.
Other Insurance
As a service to our customers, we will forward a claim to your insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance company. Most insurance companies process claims within 30 days. If you have not received an explanation of benefits from your insurance within this time, please contact them immediately for the status of your claim. Requests from your insurance may be sent to you for additional information. Failure to respond to requests for additional information from your insurance may result in an insurance denial and you will become responsible for the balance in full.
Self-Pay Balances
Patient balances are due in full upon receipt. For your convenience, the hospital accepts cash, checks, MasterCard, Visa, American Express and Discover Card. If you are unable to pay your balance in full, please contact Patient Business Services immediately. Assistance is available to help you set up payment arrangements or to determine if you qualify for other financial assistance programs. Failure to set up and maintain approved payment arrangements or to qualify for financial assistance may result in your account being placed with an outside collection agency.
